AA里程票兑换去Dominican Republic的机票,退票会被扣$10

打电话agent说是Dominican Republic收的non-refundable的government fee,没法退。
后来在AA customer relationship team file了complaint。最后给的解决方案是送1000 miles。

这不是赚了吗 :yaoming:

虽然也不是奔着这点mile去cancel的,但是确实也算可以了。 :joy:

这个可以反复操作吗?

本来就是不可退的

Select international taxes are nonrefundable even in the case of Schedule Change, Schedule Irregularity or Suspension of Service

Country Tax Code Restrictions
Bolivia BO NEVER REFUNDABLE
Costa Rica CR NEVER REFUNDABLE
Dominican Republic DO Only refundable if requested within 30 days from the date of issue
Dominican Republic L8 NOT REFUNDABLE
Exception: 24hr / Duplicate Tickets
Ecuador E2 NEVER REFUNDABLE
Ecuador ED NEVER REFUNDABLE
Guatemala XB Only refundable if requested within 60 days from the date of issue

For refundable fares, all taxes can be refunded with the exception of the above because they are paid to the local governments and are not refundable.

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AA给Dominican Republic的费用是出票时立刻付钱吗?应该是每过一段时间统一结算一次吧?并不需要Dominican Republic真的退款给AA再退款给你。
即使这张票的Goveronemnt fee不可退款,AA也会给其他旅客出票啊,你的票付的这笔款是否能算作其他人的票的Goveronemnt fee?我觉得AA内部还是可以操作的。

AA的意思是refund已经process了,就没法再退了,虽然我也很难理解这种说辞。
反正最后给了miles,也就无所谓了,也懒得再打电话argue什么了。

应该不行,说是基于good of will。