如题
有pre-approval
但是申请完事转圈圈，最后提示
Our apologies
Unfortunately, we cannot complete your application online. Visit a store near you to continue the conversation or call 1-888-751-9000 for 24/7 customer support. You may need to provide additional identification.
去线下的话会需要带什么文件吗？申请过程丝滑不？
谢谢
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然后一个令人疑惑的点是，我没有收到任何信用局的hp提醒