背景：
希尔顿水钻，用两个FN定了一个SLH，坐标欧洲。
服务质量都还很不错。
checkin 之后就出去玩了，半夜才回来。回来发现水槽是堵的。这还可以忍。
就是希尔顿给的免费早餐没有。
早餐餐厅是buffet模式，餐单上写着按照人头收费（有图为证）。
checkout的时候，前台说只有第一盘和第一杯酒水免费，其余按照每盘每杯收费（有收据为证）。
只能乖乖交钱。
回家后找Hilton撕逼，Hilton不理。
上google review果断给了两星。
SLH回复了。内容如下：
Thank you very much for sharing your experience in our hotel.
Regarding to the location of the xxx hotel we are located half way to the center of the midtown and not too far from the city. In that way we are trying to find a balance between crowd location and suburbs. In case if you wish visit our hotel again we will be happy to upgrade your room to the park view where is calm & natural atmosphere.
It is not our standard to let the guest to wait for room interior reparation however some issues might come suddenly. We are very sorry for that. Please accept our apologies.
In this year we began cooperation with Hilton Honors loyalty program and indeed we are hosting Hilton guests. It was a pleasure to host you as a diamond member and every opinion will be helpful to provide the highest service standards to you. The diamond status shows us how many hotel nights you had, therefore strong experience as hospitality customer. I would like to extend my empathizes to you regarding to unclear pricing on the breakfast menu and thank to you for that point which we can improve.
I have prepared service recovery for you. Feel free to contact us via mail: xxxxx for details. We will be grateful for a chance to show our best!
Best Regards
xxxx
Guest Relations Manager
请问这种情况怎么撕才能利益最大化。
好评送上去么
逼着签的？
证据摆上来让大家帮你分析一下 新program一开始都很乱 三方踢皮球 祝好运
